Shipping from the USA
Please allow 48 hours (excluding weekends and holidays) for your order to be processed for shipping. Understand that sometimes it might take longer due to the load on our shipping team. All orders are shipped from the USA.
Shipping options available:
- FREE Standard Shipping (5-7 business days) - for orders over $150; otherwise $9 flat rate
- Expedited Shipping (1-4 business days) - will be calculated and displayed at checkout (if available for that product)
- International and Non-contiguous States - will be calculated and displayed at checkout (import taxes not included)
During the holiday season and for complex orders including multiple, bulky or fragile items it may take 7-15 business days for the order be processed and delivered because it requires more time and special handling.
After placing your order you will receive your order confirmation email and another notification with the tracking number when your order has shipped.
Our policy allows for returns within a generous 30-day window. We are more than happy to assist with an exchange, store credit or refund.
For a successful return, we ask that your items be returned in their original condition and packaging, as fresh as when they first arrived, with all tags and packaging material still attached.
And don't worry, if your item arrives damaged, we are committed to making it right. Please reach out to us directly at firstname.lastname@example.org and we'll take care of it promptly.
For more information and to start a return, please refer to our full refund policy here.
Remember, at Sound Healing Lab, we're with you on your sound healing journey every step of the way.