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Shipping & Returns

Shipping

Please allow 24-48 hours (excluding weekends and holidays) for your order to be processed for shipping. Understand that we are a team of humans working with other humans and sometimes it might take longer.

Shipping options available:

  • FREE Standard Shipping (6-10 business days) - for orders over $75; otherwise $6.90
  • Expedited Shipping (1-5 business days) - will be calculated and displayed at checkout (if available for that product)
  • International and Non-contiguous States - will be calculated and displayed at checkout (import taxes not included)

During the holiday season and for complex orders including multiple, bulky or fragile items it may take 7-15 business days to process and deliver because they require more time and special handling.

After placing your order you will receive your order confirmation email and another notification with the tracking number when your order has shipped.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your items must be unused and in brand new condition. They must also be in the original packaging and include all the tags and packaging material still attached.

We will always work with you to find a solution and exchange the item if it arrived damaged, please contact us at hello@soundhealinglab.com

The full refund policy can be found here.